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What are personalised products?
Our photo products are made according to the specifications of the consumer, are not prefabricated, are manufactured on the basis of an individual choice or decision of the consumer, and/or are clearly intended for a specific person. For this reason, the right of withdrawal does not apply to them. However, you are entitled to the legal warranty. This means that the product supplied by us must perform according to your reasonable expectations.
It goes without saying that you may assume that we deliver high-quality prints that meet your requirements. If a print is visibly damaged, or the product doesn't meet your requirements in some other way, you can always contact our Customer service. If you do this, please include a photo of the damage and/or other defects that mark the final product. Together, we will find a fitting solution